Frequently Asked Questions Why isn't your site working with my browser? Ordering from our site does not require the latest and greatest technology, but it does require that you're using an SSL-compliant browser (this means it has a "secure" mode.) Web TV and some browsers behind company firewalls cannot support secure ordering. For best results, we recommend using Netscape 3.02 or later, or Microsoft Internet Explorer 3.02 or later. For AOL users either the 3.0, 4.0 or 5.0 AOL client for PCs or 4.0 or 5.0 AOL client for Macs is recommended. What happens after I place an order? When you submit an order, you will immediately receive an order confirmation number. Use this confirmation number for any inquiries or to check the status of your order. You will also receive a follow up email to confirm your order is being processed. What if I do not receive an order confirmation via e-mail? If you supplied a valid email address, you should receive an order confirmation via email shortly after "A Fitness Basket" receives your order. If you do not receive this message, please feel free to contact us at customerservice@AFitnessBasket.com if you wish to confirm that your order is being processed. How will I know if "A Fitness Basket" received my order? All online orders are confirmed via e-mail. If there are any questions or problems, you will be contacted via e-mail or by phone. Is it safe to use my credit card online? We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a blue bar at the top of the browser window and an unbroken key or lock icon at the bottom left corner of the window. Which credit cards are accepted? Visa, MasterCard and Discover Card. What was the total charged to my credit card? When you place your order online, you are presented with the price of the merchandise as well as the shipping charge that is applicable. In addition to these costs, you will be charged sales tax if your order is being delivered to an address in Florida. Following receipt of your order, you will be sent an order confirmation via email. The email will include an itemized list of the charges. Any discounts or gift certificates that may have been applied will be reflected in the email you receive. Is the information I provide during the checkout process kept private? All information is held in strictest confidence. We do not trade, rent or sell information to outside companies. The information you provide is used only to process and deliver your order. As well, we may notify you by email in the future to let you know about our special offers, services and enhancements. "A Fitness Basket" does not rent or sell information we receive from online orders. How far in advance can I submit an order? Please feel free to place an order as far in advance as you would like. Simply specify the desired date of delivery in the "Special Instructions" box during check out. Can I request a specific time for the delivery of my gift? Please use the "Special Delivery Instructions" box on the checkout form to request a particular time of day for your delivery. We will pass your special instructions to the shipper Do you deliver on Sunday? Unfortunately we do not offer delivery on Sunday, as it is not a standard delivery day for UPS, FedEX or USPS. What happens to my order when UPS, FedEX or US Postal Service attempts delivery and the recipient is not at home? If the recipient is not at home when a delivery is attempted, the shipper may choose to: Attempt delivery the next day If a phone number is available, call the recipient to confirm a delivery date and time. Leave a notice at the delivery address requesting a phone call to schedule an appropriate delivery time. Leave package in a covered area, such as porch or other entrance. Leave package with a neighbor and post a notice at the delivery address referring them to the neighbor who accepted the delivery. ****** NOTE******* If you do not wish for the shipper to use any of the above procedures, please make sure that you use the "Special Delivery Instructions" box on the checkout form. Is there any special information needed to deliver a gift basket to a hospital? For hospital deliveries, please make sure to include the name of the recipient, hospital and room number or ward. Your gift basket will be delivered to the floor nurse's station, as most hospitals do not allow deliveries into individual rooms. Where permitted we will deliver directly to the recipient. How will I know if my gift has been successfully delivered? To check the status of your order, please contact our Client Services Department at customerservice@AFitnessBasket.com: Monday - Friday from 8:00 am - 6:00 pm EST Saturday from 8:00 am - 5:00 pm EST For a prompt reply. You are welcome to send your request via email to customerservice@AFitnessBasket.com anytime after regular business hours and your request will be answered the following morning. * Note: We will answer all inquiries in the timeliest fashion possible. Some inquiries cannot be researched and resolved until we can make contact with the delivery service during their hours of operation. Can I change the date of delivery or delivery address? We will be happy to make changes as long as your order has not been shipped. Please refer to Order Changes Can I cancel an order? If you have a need to cancel your order, please contact our Customer Service department immediately at customerservice@AFitnessBasket.com. If your order has already been sent out for delivery we will be unable to cancel it. Thank you for taking the time to learn more about us and how diligently we intend to serve you and your gift recipients. Should you have any additional questions please call upon us. We are here to help and to make your gift shopping experience fast and easy!